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Additional information about Toluna

1. Where can I find additional information about Toluna?

Toluna Overview

1. What is the Toluna Community?
2. What are Toluna points?
3. Can all Toluna members earn points?
4. What are Social Rewards?
5. How do I become a member?
6. Is registration free?
7. Why should I become a Toluna member?
8. Will I have access to all of the Toluna sites?
9. What is done with the information I submit to Toluna?

Member status- my account and profile settings

1. How do I change my email address and password?
2. Can I change my username?
3. How can I edit my personal information?
4. How can I set my personal language poll and opinion preferences?
5. Can I keep topics and polls I’ve already taken part in from being displayed?
6. What information is available on my public profile?
7. What is the activity stream?
8. How can I terminate my account?

Creating polls and opinions

1. What kind of content can I create on Toluna?
2. Do I have to be a registered member to create polls and opinions?
3. Are there any content restrictions?
4. Do I have to choose a category and enter tags for my polls and opinions?
5. Is there a limit to the number of polls and opinions I can create?

Polls- options and settings

1. How do I create a poll?
2. Can I customize my poll's size and layout?
3. Can I limit voting on my polls to registered members only?
4. Can I add an image or a video clip to a poll?
5. Can users select more than one answer to a poll question?
6. What does the "skip sign-in option for voters" option do?
7. How can I view poll results in detail?
8. Some polls only display results and cannot be voted on- why?
9. Is there a limit to the number of answers for each poll?
10. How can I view the polls I've created?
11. What are sponsored polls?

Opinion topics and opinions- options and settings

1. What is an opinion topic?
2. How do I create an opinion topic?
3. Will I earn points for my opinion?
4. Can I copy an opinion from another member or another source?
5. Can I customize my opinion topic's size and layout?
6. Can I add an image or a video clip to an opinion topic?
7. Can I set a minimum length for opinions left on the topic I created?
8. Adding your opinion to an existing topic
9. How can I express my view on other members' opinions?
10. How can I view the opinions I've created?

Toluna Points, reward partners and prize draws

1. Do points have to be used within a certain time limit?
2. How can I check my points balance?
3. Who is eligible for rewards?
4. Who is eligible for the monthly prize draw?
5. How can I spend my points?
6. How long will it take to receive my vouchers?

Participating in surveys

1. What are personal interest surveys and where can I find them?
2. How can I participate in surveys?
3. How many points will I earn for my participation?
4. On average, how long does an online survey take?
5. Will Toluna try to sell me something?
6. How long do I have to complete the survey?
7. Will Toluna or one its partners have access to my replies?

Product tests

1. Who can sign up for the product tests?
2. How can I participate in the product tests?
3. What does taking part in a product test commit me to?

Exporting Toluna widgets and sharing content on other social networks

1. What are widgets?
2. How do I export a poll or opinion to my blog or site?
3. Can I share the content created on Toluna with other social networks?

Inviting friends to Toluna and interacting with Toluna members

1. How can I invite friends to join Toluna?
2. How many points will I earn for inviting a friend?
3. Can I send messages to the other Toluna members?
4. Can I control the public messaging system?
5. Following Toluna members- what does it mean?

Contacting Toluna & support

1. I've forgotten my password, what can I do?
2. How can I contact Toluna?

Additional information about Toluna

Where can I find additional information about Toluna?

Before reviewing the FAQ, it is highly recommended that you review and familiarize yourself with the Toluna tutorial, which contains detailed information and tips for Toluna members. You can also visit the Toluna UK blog for updates and the latest news.

Toluna Overview

What is the Toluna Community?

Toluna is an online community dedicated to making your voice heard! Express yourself through the use of Toluna's polls, opinions and reviews; let other people know what you think, and find out if they think the same by including your polls in your own personal blog.

What are Toluna points?

Points are a form of virtual currency, awarded to Toluna members for various actions (such as participation in surveys) and for the popularity of the content (polls and opinion topics) they create. When you sign up for Toluna, you will receive 500 points to welcome you to the site.

Can all Toluna members earn points?

Yes, but in order to do so you will need to verify your email address, complete your profile and opt-in for surveys.

What are Social Rewards?

The idea behind the Social Rewards points system is that members of the Toluna community are rewarded for the popularity and quality of their content, which is measured by the other members of the community. For a detailed overview of Social Rewards rules, please consult our tutorial.

How do I become a member?

To sign up for Toluna simply click on "Register". You will be asked to provide some basic information during your account creation, as well as some information about yourself in order to participate in product tests and to take part in our surveys. After you sign up you will be sent a verification email in order to finalize your registration.

Is registration free?

Registration for Toluna is entirely free- you will not be asked for any payment. On the contrary, it is you who earns points that can be exchanged for vouchers by creating polls and opinion topics and by taking part in our surveys.

Why should I become a Toluna member?

Becoming a member lets you take part in surveys and product tests; it also allows you to create your own polls and opinion topics. And of course, only members can earn points which can be converted into a variety of vouchers or prize draw tickets.

Will I have access to all of the Toluna sites?

You will have access to all of the European Toluna sites; this means you can switch between countries by clicking the country flags at the bottom of the site pages, but you will remain eligible for UK rewards and surveys only. In order to access the North American Toluna sites you will need to register and create a separate username and password.

What is done with the information I submit to Toluna?

The file of Toluna members is declared to the French National Council of Information and Freedoms (CNIL). Toluna undertakes not to distribute any of your personal information to any third-party. As part of the tests of products and services, Toluna will carry out marketing studies; these will never refer to your named or personal data. They will consist only of overall results based on compiling the questionnaires returned by the testers. In accordance with the law, you in any case have the right of access and correction of your personal data, which you can exercise at Toluna SAS 214 Place Marie-Jeanne Bassot 92300 Levallois-Perret, Paris, France.

Member status- my account and profile settings

How do I change my email address and password?

Login, then from the "You" menu select "Your account"; from the right side menu select "Login information". Enter your new email address and/or password and then click submit. You will be sent an email containing a verification link, which you will need to click in order to complete the process.

Can I change my username?

Yes, but only once. It is highly recommended that you change your username only in cases of privacy concerns. For example, if you used your real name or your email address as your username, you may want to change it. Otherwise, please keep your original username, as members’ identities are an important part of the Toluna community.

How can I edit my personal information?

From the "You" menu select "Your account", then select "Personal information” from the left side menu. Make the necessary changes and then click submit.

How can I set my personal language poll and opinion preferences?

From the "You" menu select "Your account", then select "Language preferences” from the left side menu. You can select both the countries from which you want to view content and the languages in which content will be displayed; the default setting is UK / English only. Please note that the language filter does not change the site's language or limit you from creating polls in other languages. You can also choose not to see polls you have already voted on as well as opinion topics you have already posted your opinion on.

Can I keep topics and polls I’ve already taken part in from being displayed?

Yes. From the "You" menu select "Your account", then select "Preferences for polls and topics” from the left side menu.

What information is available on my public profile?

The Public Profile page contains the following information:

• Your Social Level and rating
• Your public messages
• The list of members you’re following and members following you
• Your interests (based on the categories and tags you’ve used when creating polls and topics)
• Your most recent polls and opinion topics

What is the activity stream?

The activity stream is part of your public profile. Updates on the following actions and events are displayed in the activity stream:

• Polls you’ve created
• Opinion topics you’ve created
• Votes you cast
• Opinions you’ve written
• Members you’ve started following
• Updates to your social level
• Completion of your profile

How can I terminate my account?

To terminate your account you must first login, then from the "You" menu select "Your account". At the bottom menu displayed on the left side of the page you will find the "Cancel your account" link. Before your account is terminated you will be asked to confirm- please note that final termination of your account may take a few weeks, during which you may still receive emails from Toluna.

Creating polls and opinions

What kind of content can I create on Toluna?

There are two types of content you can create on Toluna: polls and opinion topics. Polls are closed questions with a predetermined number of possible answers. Opinions are meant for use when you wish to discuss a topic in an open fashion. Other members can leave their own opinion and feedback regarding your opinion topic, and you can leave your opinion on other members' topics. For a detailed explanation on how to create polls and opinion topics, please consult our tutorial.

Do I have to be a registered member to create polls and opinions?

Yes; registration is required in order to create new content.

Are there any content restrictions?

Users are responsible for their actions and the content they place on the site. Inappropriate or offensive polls can be flagged by other members and will be subject to deletion by the site moderators, and may result in termination of your account. Inappropriate material includes any remarks of a xenophobic, racist, pornographic or defamatory nature; for a detailed explanation of content restrictions please consult our site terms.

Do I have to choose a category and enter tags for my polls and opinions?

A category and sub category must be chosen; tags are optional. However, we strongly recommend the use of tags; this allows other users with similar interests to find and participate in your polls and opinions.

Is there a limit to the number of polls and opinions I can create?

No, there is no limit at this time; in fact, the more content you create, the more points you can earn within the Social Rewards program restrictions. However, there is a 15,000 points per month limitation on points earned via Social Rewards.

Polls- options and settings

How do I create a poll?

From the "Create" menu select "Create a poll"- you will be redirected to the poll creation wizard where you will be guided through the process.

Can I customize my poll's size and layout?

You can modify the poll widget's size for use on external sites; when creating your poll simply enter the desired width and height under the preview widget.

Can I limit voting on my polls to registered members only?

Yes; when you create your poll select the "Only registered users can vote" option. Selecting this option means your poll's results will be more detailed and better demographic information will be available.

Can I add an image or a video clip to a poll?

Images can be attached to your poll either by searching Google Images, directly from your computer or from any webpage; videos can be attached from YouTube only. For a detailed explanation on how to attach images and videos to your polls please consult our tutorial.

Can users select more than one answer to a poll question?

Yes! Simply select "Multiple choice answers" when creating your poll.

What does the "skip sign-in option for voters" option do?

When non registered users vote on a poll on Toluna.com they are prompted to register within the widget. This stage can be skipped by selecting the "skip sign-in option for voters" during the poll creation process.

How can I view poll results in detail?

Simply click on the poll question; you will be redirected to a detailed breakdown of the poll results.

Some polls only display results and cannot be voted on- why?

The poll may have expired, or you may have already voted on it (some polls are limited to one vote per user).

Is there a limit to the number of answers for each poll?

There is no limit; however, we recommend keeping the number of answers to a minimum.

How can I view the polls I've created?

From the "You" menu select "Your public profile"; here you will be able to view all the content you created.

What are sponsored polls?

Sponsored polls consist of 1-5 questions and will earn you 15-150 points for your participation. Sponsored poll appear on the home page, and can also be found by selecting "Sponsored" from the "Explore menu".

Opinion topics and opinions- options and settings

What is an opinion topic?

Opinion topics are meant to be used when you wish to discuss a subject in an open fashion. Other members can leave their own opinion and feedback regarding your opinion topic, thus creating an ongoing discussion.

How do I create an opinion topic?

From the "Create" menu select "Create an opinion topic"- you will be redirected to the opinion topic creation wizard where you will be guided through the process.

Will I earn points for my opinion?

Yes; if your opinion is 80 words or longer, you will earn 100 points. Points for opinions are awarded every few weeks, after they have been reviewed by the Toluna moderators in order to ensure they are not duplicates and that no other form of cheating was attempted. There is a limit of 5,000 points per month on points awarded for opinions.

Can I copy an opinion from another member or another source?

This is strictly forbidden. The content of the opinion you leave is strictly personal; in no case whatsoever can your opinion come from another member or website. If we determine that a member has copied opinions from other sources, or that they have posted the same opinion on multiple topics, their account will be subject to cancellation and their points will be forfeit.

Can I customize my opinion topic's size and layout?

Yes, but you can only modify the opinion widget's width, and it will take effect ONLY if you are going to export your opinion topic to a blog or any other external site. If the opinion topic stays on Toluna it will be displayed in a fixed size. There are 3 preset widths as well as a custom width which can be selected under the preview widget. You can also select the number of opinions you want to display.

Can I add an image or a video clip to an opinion topic?

Images can be attached to your opinion topic either by searching Google Images, directly from your computer or from any webpage; videos can be attached from YouTube only. For a detailed explanation on how to attach images and videos to your opinion topics, please consult our tutorial.

Can I set a minimum length for opinions left on the topic I created?

Yes; the minimum length is set during the opinion topic creation process. The default minimum length is 20 words, but you can set the minimum at 10,40,60 or 80 words.

Adding your opinion to an existing topic

You can add your opinion to en existing topic by clicking on the topic; this will redirect you to the opinion page where you can add your own opinion. You can also type your opinion directly into the opinion widget.

How can I express my view on other members' opinions?

Under each opinion you will see the "agree" buttons; if you agree with the opinion, click "yes", otherwise click "no". You can also sort the opinion on any topic so that they are displayed in order of concurrence; simply click "Sort by agreement" on the top right side of the opinions.

How can I view the opinions I've created?

From the "You" menu select "Your opinion topics"; here you will be able to view all the opinion topics you’ve created.

Toluna Points, reward partners and prize draws

Do points have to be used within a certain time limit?

Yes. As of now, when points are credited to your account they will have a validity of 16 months. If after this period the points have not been used, they will be automatically deleted from your account.

How can I check my points balance?

From the "You" menu select "Your points". The points page allows you to view the actions which have earned you points, your current balance and how you've spent your points so far.

Who is eligible for rewards?

Toluna UK members must be residents of the UK in order to be eligible for rewards.

Who is eligible for the monthly prize draw?

In order to be eligible for the monthly prize draw you need to be a Toluna member for a minimum of two weeks, and you must be an active site member; this means you need to create at least one poll or topic or post at least one opinion.

How can I spend my points?

You can spend your points by visiting selecting "Rewards Partners" from the "Test and Rewards" menu; here you can see the full list of rewards and prize draws available in your country.

How long will it take to receive my vouchers?

Voucher delivery can take up to 8 weeks.

Participating in surveys

What are personal interest surveys and where can I find them?

Your personal interest surveys can be accessed by clicking "You", then "Interest surveys". Personal interest surveys are designed to allow us to better personalize the service we provide you; completing your personal interest surveys means you will receive more and better targeted survey invitations. Interest surveys are divided into three categories: surveys you haven't answered yet, surveys you answered but have since been updated and require your attention, and surveys you haven't answered yet. Each personal interest survey is awarded 100 points.

How can I participate in surveys?

Simply sign up for Toluna, opt-in for surveys and check your mailbox regularly. If a survey matches your profile, you will receive an invitation by email. The more up to date your profile is, the more chances you have of being invited to take part in surveys. If you did not opt-in for surveys when you signed up, you can do so by selecting "Your account" from the "You" menu.

How many points will I earn for my participation?

For each survey you will earn (depending on its length) between 1,000 and 20,000 points.

On average, how long does an online survey take?

A survey lasts on average 5 to 15 minutes. We try to ensure that all the surveys are as short and simple as possible.

Will Toluna try to sell me something?

No; under no circumstances will surveys be used to sell or promote a product, nor will you receive any advertising or promotional material.

How long do I have to complete the survey?

Usually you have 7 - 10 days to answer the survey. The email invitation will let you know what the survey's expiration date is. After 10 days, an email reminder may be sent to you if you have not replied.

Will Toluna or one its partners have access to my replies?

There is never a direct link between your personal data (name, address) and your survey answers. We have given formal undertakings to the French CNIL and have similarly contracted with our technical partners.

Product tests

Who can sign up for the product tests?

Currently, only UK residents can sign up for product tests.

How can I participate in the product tests?

From the "Test & Rewards" menu, select "Test products" and sign up for the current tests.

What does taking part in a product test commit me to?

Very little. You can keep the product you are testing free of charge. In return, Toluna asks you to simply answer a few questions about the product.

Exporting Toluna widgets and sharing content on other social networks

What are widgets?

Widgets are commonplace and are used by bloggers, social network users and owners of personal web sites. Widgets are data files that can be embedded into a site's HTML code and are typically displayed in a small viewing pane on the site. They are most often used to display customized or personalized content on a web site, such as to share photos or music recommendations, and of course, polls and opinions!

How do I export a poll or opinion to my blog or site?

Once you've finished creating your poll or opinion, you will receive html code that can be placed directly into your blog or site. You can retrieve the html code at any time by going to the poll/opinion page and clicking the "Tools" tab.

Can I share the content created on Toluna with other social networks?

Yes, Toluna polls can be shared; after creating a poll go to the poll page (you are automatically redirected to the poll page at the completion of the poll creation process- if you’re sharing your poll at a later time you will need to access the poll page by clicking your poll question)- you will find the “Share this poll” links directly under your poll. Select a social network from these options: Facebook, MySpace, Twitter or Digg. After you make your selection you will be redirected to the relevant site; follow the onscreen instructions and to complete the process.

Inviting friends to Toluna and interacting with Toluna members

How can I invite friends to join Toluna?

From the "You" menu select "Invite a friend to Toluna". You can then use the form to invite friends directly from your various email accounts.

How many points will I earn for inviting a friend?

Each time you invite a friend and he or she sign up for Toluna your account will be credited 500 points.

Can I send messages to the other Toluna members?

If you’d like to send a fellow Toluna member a message, simply access their public profile page; on each member’s profile page you’ll find the public messaging system which allows you to send text messages. Messages are public- anything you write will be visible to the entire Toluna community. Please be mindful of our rules and use the messaging system respectfully- abusive messages will not be tolerated.

Can I control the public messaging system?

Yes, you can control and edit the messages on your profile page. When you mouse over a message, a red button appears on the upper right corner- click it, and several options will be displayed, which allow you to delete messages or block members from messaging you.

Following Toluna members- what does it mean?

When you browse content on the site and you come across an interesting poll, topic or opinion, make sure to click on the creating member’s username- this will redirect you to their public profile page. On each member’s public profile page you will find the “Follow” button (it appears under the member’s ranking and social level, on the upper right corner of the page). Once you choose to follow a member, they will appear on your profile page; this means you now have quick and easy access to your favourite members. You can stop following members at any time- simply click on their username and on their profile page click “Remove”.

Contacting Toluna & support

I've forgotten my password, what can I do?

At the top of the home page, click on "Forgot your password"; you will be asked to provide the email address you used at registration, and your password will be sent to that address.

How can I contact Toluna?

For any questions regarding your account, gift vouchers, surveys or any other subjects, please use the click here to contact us..